While we at Charrmy.com make every attempt to make your buying experience efficient and comprehensive, we understand the need to sample products.

To streamline and standardize the process, we outline our policy below:

Random Samples

A random sample is a product sample that is pre-existing and sits in our warehouse either un-imprinted or branded with an imprint from an order we produced for a previous client.

Due to the demand and internal costs associated with product samples, we are forced to charge for samples on an End Qty Pricing + Freight basis. What this means, is that we will charge the smallest unit price listed* (with some exceptions) and add our cost for freight (we will ship samples per your requested method) to obtain your sample total.

*Some samples including custom made/sewn items are charged at the individual price and will be reviewed with client before being processed.

We will offer a full credit for the cost of that sample against an order placed with Charrmy.com within 30 days from receipt. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples. Our samples are sent directly from office located in Shenzhen, China.

Pre-Production Samples

A pre-production sample differs from a random sample in that the item is emblazoned with your specific logo and/or copy. A pre-production proof or sample, is a process where we actually set-up one item on an appropriate print press and customize accordingly. We then ship the sample to you for your approval.

There are costs and time tables associated with this process. Since all of the screens, films, plates, set-ups, color separations, digitizing, etc., needs to be completed prior to running a sample, we will charge the listed price that corresponds to the item, print process and colors of imprint. Costs will vary from $50 - $1500 depending on the item, process and work that needs to be performed.

The process itself can take anywhere from 5 to 15 business days depending on the item and work that needs to be performed. Full production will be scheduled after proof approval.

For further information, please email us at info@charrmy.com.